Streamlining User Access Management for Rocket Pharmaceuticals
Challenge:
Rocket Pharmaceuticals needed a comprehensive solution to manage user access requests (UAR) effectively. Their existing process for onboarding, offboarding, and modification of access lacked automation, clarity, and compliance alignment, leading to inefficiencies and regulatory risks.
Solutions:
Requirements Gathering:
Collaborated with stakeholders to gather detailed requirements for UAR workflows, covering onboarding, offboarding, and role modifications.
Workflow Optimization:
Streamlined approval hierarchies and task creation workflows, ensuring they adhered to organizational policies and regulatory standards like HIPAA and GxP.
Validation:
Authored and executed validation test cases to ensure that workflows functioned as intended in ServiceNow.
Reporting Integration:
Designed and validated reporting functionalities to track UAR metrics, enhancing oversight for audits and management reviews.
Documentation:
Consolidated all test cases into structured documentation for easy reference during audits and compliance reviews.
Results:
Improved compliance by automating UAR processes and aligning workflows with regulatory standards.
Enhanced visibility of access management with real-time reporting dashboards.
Streamlined processes, reducing turnaround times for onboarding and offboarding by 30%.
